Refund & Return Policy

Overview
Levora Care is committed to customer satisfaction. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted for skincare and beauty products purchased from our store.

Return Eligibility
Returns are accepted within 14 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original packaging with all seals intact.

If you experience an adverse skin reaction, please discontinue use immediately and contact our support team within 30 days of receiving your order.

If you experience an adverse skin reaction, please discontinue use immediately and contact our support team within 30 days of receiving your order.

Non-Returnable Items
For hygiene and safety reasons, skincare and beauty products that have been opened, used, or tampered with are not eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery. Provide your order number and clear details so we can resolve the issue promptly.

Return Process
To initiate a return, contact our customer support team for instructions. Returns sent without prior approval may not be accepted.

Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect item.

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Late or Missing Refunds
If you have not received a refund after confirmation, please allow additional time for processing by your payment provider before contacting customer support.

Policy Compliance
This policy complies with applicable U.S. consumer protection laws and Google Merchant Center requirements.

Skin Reactions Disclaimer

Skincare results and reactions vary from person to person. While our products are formulated to be gentle and suitable for sensitive and mature skin, individual skin responses may differ.

We strongly recommend performing a patch test before full application.

Contact Information
For questions regarding returns or refunds, please contact our customer support team during our listed business hours.

By completing a purchase, you acknowledge and agree to this Refund Policy.