FAQs

Where is Levora Care based?
Levora Care is based in Dover, Delaware, USA, and is operated by AB Community Group LLC, a registered U.S. company.

What products does Levora Care sell?
Levora Care specializes in skincare and beauty products selected to support everyday self-care, personal wellness, and confidence.

Do you ship worldwide?
Yes, Levora Care ships orders worldwide.

How long does it take to process an order?
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

How can I track my order?
Once your order has shipped, tracking details will be sent to the email address provided at checkout.

What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of delivery with your order details so we can assist you.

Can I return skincare or beauty products?
Returns are accepted in accordance with our Return and Refund Policy. Items must be unused, unopened, and in original packaging unless they are defective or damaged upon arrival.

When will I receive my refund?
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.

How can I contact customer support?
You can reach our customer support team by email or phone during our listed business hours for assistance with orders or general inquiries.

Are your products authentic?
Yes, all products sold by Levora Care are genuine and sourced from trusted suppliers.

Do you offer customer support on weekends?
Yes, limited customer support is available on weekends during our stated service hours.